You may have built strong rapport and trust with your staff and stakeholders prior to the Covid 19 crisis, but things have changed. During times of change and challenge, and especially when working remotely, leaders need to proactively rebuild trust in the new environment. Whether consciously or not, staff members are continually asking themselves the…
With the COVID 19 pandemic and the move to remote working there has been a lot of focus on supporting staff with their physical safety and emotional well-being. And rightly so! However, another workplace safety challenge is emerging…… With the increased financial and social pressures brought on by COVID 19, customer service and frontline staff…
Human Skills – definition: “high-value activities that play to the distinctive strengths of being human”. The World Economic Forum Although our reliance on technology grows daily, by 2030, two thirds of jobs in Australia will be human skill intensive. ‘Human’ skills – think customer service, communication, creativity, emotional intelligence, critical thinking, negotiation and team work!…